We will:

• Treat you with respect and courtesy.
• Ensure that your medical confidentiality is respected.
• Inform you of services available by means of notice boards and this website.
• Offer advice to promote good health and avoid illness.
• Aim to keep to time – any delays will be due to medical necessity and the care of patients.

Patients’ Responsibilities

We ask that patients note the following:

• Please treat us with the same courtesy as that we offer you.
• Please use the practice services in a responsible manner.
• Please be punctual for appointments.
• Please do not miss appointments – it is a waste of valuable NHS time and resources. If you cannot make an appointment, please let us know as soon as possible.
• Very occasionally a patient will be verbally or physically abusive. This will not be tolerated. If necessary the police will be called and the patient permanently removed from the practice list.

Please view our Patient Dignity and Respect Policy.