We are currently telephone-triaging all appointments, and we are not able to guarantee the doctor of your choice due to the current pandemic. Please discuss your needs with reception.
Routine appointments with the doctor or nurse are for 10 minutes only. Double appointments are available on request for more complex problems, or if you have several things to discuss with your doctor or nurse.
Patients may choose which doctor or nurse they see. Patients with urgent problems will always be seen on the same day, but not always by the practitioner of their choice. Appointments can be made in person at the reception desk or by telephone between 8.00am and 18.30pm. When phoning for non-urgent appointments, please try to avoid our peak times, e.g. early morning and early afternoon.
We also offer online booking and cancelling of appointments 24 hours a day, 7 days a week for patients who register to use the service. Click on our 'online services' page for further information.
There is no triage system at Price's Mill Surgery. The GPs do require the reception team to establish the most appropriate clinician (doctor, nurse, HCA) to make an appointment with to get the help the patient needs. For some problems a patient's need could be better met by other NHS services or the wider care and support sector, and our reception team may direct you to these other services. To establish how best to assist you the receptionist may ask you some questions about the reason for your appointment request. The GPs ask that you answer their questions so that you can be given the help you need.
On occasions, surgeries can run late because earlier consultations have taken longer than normal or your doctor has been called out to an emergency. We ask for your understanding and patience at such times.
HELP US TO HELP YOU - The Golden Rules of Appointments
- Please arrive in ample time for your appointment. If you arrive late you may have a considerable wait until the doctor or nurse is able to see you at the end of the surgery, or in a gap if one arises. You may be asked to re-book your appointment, which may be inconvenient for you.
- If more than one person needs to be seen by the doctor, please make a separate appointment for each person.
- If you have several different problems to discuss, please make a longer appointment or separate appointments. Your doctor or nurse has only 10 minutes for each routine consultation.
- If you are unable to attend, please cancel your appointment as soon as possible so that someone else can have the appointment instead.
- Please do not ask for an immediate visit unless it is a medical emergency.
- When booking an appointment with the nurses please ensure that you are specific in your requirements. Certain procedures are performed by certain nurses and failure to do this could lead to a wasted appointment and the need to re-book.
- Routine appointments - these can be booked up to six weeks in advance with the doctor of your choice.
- Urgent appointments - these can be booked on the same day for urgent medical problems.
- Telephone appointments - if you want advice but don't need to see the doctor in person you can arrange for a phone call from the doctor of your choice. This can be the same day or can be booked in advance. Phone calls are normally after morning surgery (generally after midday).
- Choice +- these are appointments with a non Price's Mill GP for patients who need same day appointments. The service supports all patients and GP practices by providing additional appointments. Please click here for more information.
- Routine appointments - these can be booked up to six weeks in advance with one of the nurses.
- Urgent appointments - these can be booked on the same day for minor illness (see list below for details).
- Telephone appointments - if you want advice but don't need to see the nurse in person you can arrange for a phone call from one of the nurses. This can be the same day or can be booked in advance.
Minor Illness Appointments
In many situations your health concern will not require seeing a Doctor and can be attended to by our Minor Illness Nurse.
Telephone Appointments with the Minor Illness Nurse are appropriate for:
- Diarrhoea or vomiting
- Earache (less than 24 hours)
- Emergency contraception
- Hay fever
- Sore throat (less than 24 hours)
- Urine infections
- Verrucas and warts
Face to Face Appointments with the Minor Illness Nurse are appropriate for:
- Earache (more than 24 hours)
- Sore throat (more than 24 hours)
- Skin infections
- Vaginal discharge